B2C & Q-Commerce Logistics Lead

Position: Assistant Manager / Lead – B2C & Q-Commerce Logistics

Department: Logistics & Supply Chain

Reports To: Logistics Head

Location: Bangalore (HQ)

Snitch is one of India's fastest-growing men's fashion brands, redefining contemporary fashion through innovation, speed, and customer obsession. With a rapidly expanding omnichannel presence across D2C, marketplaces, retail stores, and Q-Commerce channels, Snitch is committed to delivering exceptional customer experiences through an agile and scalable supply chain.

The B2C & Q-Commerce Logistics Lead will own end-to-end customer fulfillment operations across D2C and Q-Commerce channels. The role will be responsible for courier partner performance, pickup adherence, last-mile customer experience, SLA governance, claims management, billing validation, returns, DTO and continuous process improvements.

B2C Fulfillment Operations

• Ensure timely pickups and shipment handovers.

• Drive high order on-time connectivity and delivery performance.

• Monitor first-mile and last-mile execution.

Courier Partner Performance Management

• Manage courier partners and aggregators.

• Track SLA, TAT, NDR and delivery metrics.

• Drive wallet-share optimization based on performance – CP Allocation.

Last Mile Customer Experience

• Reduce customer escalations and delivery failures.

• Coordinate with CX teams and courier partners.

SLA Governance & Penalty Management

• Track SLA breaches and recover penalties.

• Publish regular performance scorecards along with CN Summary.

Claims & Billing Governance

• Validate courier invoices and billing accuracy.

• Manage CNs for lost and damaged shipments.

• Prevent revenue leakages through audits.

• COD reconciliation and weekly payment receivables.

Returns, RTO & DTO Management

• Own reverse logistics operations end to end.

• Align & Adhere to Same Day Pickup along with 2D pickup performance.

• Drive reduction in RTO and DTO percentages with an analytics mindset.

Q-Commerce Logistics Operations

• Monitor order flow and delivery performance with KPI metrics.

• Ensure platform SLA adherence and customer experience.

• 2–5 years of experience in E-Commerce logistics or supply chain operations.

• Candidates with prior experience in courier companies, logistics aggregators or D2C brands are preferred.

• Pickup SLA Adherence & Last Mile Delivery Performance

• Billing Accuracy along with Lost & Damage Claim Recovery

• Q-Commerce Service Levels and Ticket Resolution

• Competitive Salary: We offer a competitive salary package to reward your skills and experience.

• Hands-on Experience: Gain practical experience and exposure to various aspects of logistics and supply chain management within the apparel industry.

• Professional Growth: Work alongside industry professionals who are dedicated to enhancing your learning and providing valuable insights.

• Awesome Gen Z Culture: Join a dynamic, forward-thinking team that thrives on collaboration, innovation, and a positive work environment.

• Employee Discount: Enjoy special discounts on our brand's products as a valued member of our team.